Terms & Conditions SureWin168 – Platform Policies & Rules

By accessing and using the platform surewin168 — whether via the official website at surewin168.bet, the iOS or Android mobile app, or any other medium provided by surewin168 — you confirm that you have read, understood, and agreed to be fully bound by these Terms & Conditions.

Acceptance of these Terms & Conditions is effected through any of the following actions:

• Checking the "I agree to the Terms & Conditions" box during account registration
• Making your first deposit into your surewin168 account
• Using any game or service within the surewin168 platform
• Claiming any bonus or promotion offered by surewin168

These Terms & Conditions should be read in conjunction with Privacy Policy and Responsible Gambling Policy surewin168, all of which together constitute the entire agreement between you and surewin168.

Platform usage surewin168 is limited to individuals who meet all of the following eligibility criteria:

• Age Limit: You must be at least 21 years of age at the time of registration.
• Citizenship/Residency: You must be a Malaysian citizen or a legal permanent resident of Malaysia.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement.
• One Account: Each individual is only permitted to hold one active account at surewin168. Multiple accounts are strictly prohibited.
• Non-Employees: Employees, contractors, and immediate family members of surewin168 employees are not eligible to register as members.

Surewin168 reserves the right to request identity verification documents at any time to confirm a member's eligibility. Accepted documents include MyKad, a valid Malaysian passport, or a Malaysian driving licence. Failure to provide the requested documents within 7 days may result in account suspension.

Every member surewin168 fully responsible for their account, including:

• Keep your password confidential and do not share your login details with anyone
• Ensuring all personal information on the account is accurate and up to date
• Notify surewin168 immediately if your account is accessed without your authorisation
• Using the two-factor authentication (2FA) provided by surewin168

Surewin168 shall not be liable for any losses resulting from unauthorised account access where the member's own negligence was a contributing factor.

Members may request voluntary account closure by contacting the surewin168 customer support team. All eligible cash balances will be refunded within 3–5 business days upon completion of the verification process.

All financial transactions on the platform surewin168 operated in Malaysian Ringgit (RM). No foreign currencies are accepted.

Accepted Deposit & Withdrawal Methods:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (Direct Transfer)
• FPX – Maybank2u, CIMB Clicks, RHBNow, HLB Connect
• Boost eWallet
• ShopeePay

Surewin168 does not charge any fees for deposits or withdrawals. However, payment service providers may impose their own charges, which are beyond surewin168's control.

Surewin168 offers a variety of bonuses and promotions for members, including a Welcome Bonus of up to RM1,000. All bonuses are subject to the following terms:

5.1 Rollover Requirements (Wagering Requirements)

Every bonus received carries a rollover requirement before winnings derived from bonus funds can be withdrawn. The rollover values are as follows:

• Sports Betting Bonus: 5x bonus amount
• Bonus Slot: 8x bonus amount
• Live Casino Bonus: 10x bonus amount
• Universal Bonus: 6x bonus amount

5.2 General Bonus Rules

• The Welcome Bonus is available exclusively to new members making their first deposit
• Only one bonus may be active at a time unless otherwise stated
• Bonuses are non-transferable between accounts
• Surewin168 reserves the right to void any bonus if there is suspected misuse or fraud
• The maximum withdrawal from bonus winnings is capped at 10x the bonus value received
• Bonus validity periods range from 14 to 21 days depending on the selected package

5.3 Bonus Exclusions

Certain betting markets may not count towards meeting the bonus rollover requirement. This includes, but is not limited to, markets with odds below 1.50 and cancelled bets.

Platform surewin168 offers a wide range of betting categories and games, including football (Malaysia Super League, EPL, La Liga), cricket, e-sports, lottery, table games (Baccarat, Roulette, Blackjack), and slots. The following rules apply to all bet types:

6.1 Bet Validity

• Confirmed and accepted bets are final and cannot be cancelled by the member
• Surewin168 reserves the right to void any bets accepted in error due to technical faults or incorrectly displayed odds
• If a match is postponed, bets will generally be voided unless the match resumes within 12 hours of the original scheduled time

6.2 Bet Settlement

• Results used to settle bets are based on official outcomes announced by the relevant sports body or organiser
• In the event of a dispute over results, surewin168 will consult official sources before issuing a final decision
• Surewin168's decisions regarding bet settlement are final and binding

6.3 Winning Limits

Surewin168 sets maximum win limits for individual and accumulator bets to ensure platform stability. These limits vary by game type and market. Detailed win limit information is available within the member account.

Surewin168 maintains a zero-tolerance policy towards fraud, manipulation, and unethical conduct. The following actions are strictly prohibited and may result in immediate account closure and legal action:

• Use of Bots or Automated Software: The use of any scripts, bots, or automated software to place bets or play casino games is prohibited
• Money Laundering: The surewin168 platform must not be used for any money laundering activities or the financing of illegal activities
• Account Manipulation: Holding more than one account, sharing an account, or using another person's identity is prohibited
• System Exploitation: Any attempt to exploit software errors, system vulnerabilities, or loopholes within the surewin168 platform
• Bonus Abuse: Opening multiple accounts to claim bonuses, or coordinating between accounts to manipulate rollover requirements
• Cyberattacks: Any attempt to breach, hack, or disrupt the surewin168 platform

Surewin168 is not liable for any losses arising from the following situations:

• Service interruptions resulting from previously announced system maintenance
• Internet instability or connectivity disruptions beyond surewin168's control
• Betting losses arising from decisions or choices made by the member themselves
• Any losses arising from a member's negligence in safeguarding their own account
• Disruptions caused by external factors such as unavoidable third-party cyberattacks

Surewin168's maximum liability to any member under any circumstances is limited to the member's net deposit amount in the 30 days preceding the claim.

Surewin168 takes its social responsibility towards safe and responsible gambling seriously. We provide a range of tools to help members manage their gambling habits:

• Daily/Weekly/Monthly Deposit Limits: Set a limit on how much you can deposit within a given time period
• Loss Limit: Set a maximum loss limit you can afford within a day, week, or month
• Time Out: Take a break from the platform for 24 hours, 7 days, or 30 days
• Exclusive to You: The option to fully self-exclude from the platform for 3 months, 6 months, one year, or permanently
• Reality Check: Periodic notifications on time spent and amount wagered

For assistance with gambling-related issues, please contact our support team surewin168 or visit the Responsible Gaming ours.

Surewin168 reserves the right to amend, update, or modify any part of these Terms & Conditions at any time without prior notice. However, we make every effort to inform members of significant changes through:

• Notification email to the member's registered address
• In-account notification upon next login
• Announcements on the surewin168 homepage

Continued use of the surewin168 platform after any changes are published constitutes your acceptance of those changes. If you disagree with the updated terms, you have the right to close your account by contacting the surewin168 support team.

These Terms & Conditions and any disputes arising from or in connection with the use of the surewin168 platform are governed by and construed in accordance with the laws applicable in the jurisdiction where surewin168's licence is issued.

In the event of any dispute that cannot be resolved through negotiation, the parties agree to undergo binding arbitration before pursuing court action. surewin168 respects the rights of Malaysian members and will always act in accordance with the principles of fairness and transparency.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of surewin168's services, please reach out to us through the following channels:

• Email: support@surewin168.bet
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the surewin168 platform
• FAQs: Visit the FAQ for an immediate response

Customer support team surewin168 with Malay-speaking support staff available around the clock, day or night. We are committed to responding to every inquiry within 3 minutes via Live Chat.